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🎯 Objective
 

To adapt the restaurant’s current infrastructure or back-of-house operations for delivery and online ordering.
This module focuses on simplifying the menu, optimising production speed, integrating delivery platforms (such as Deliveroo, Uber Eats), and increasing service capacity while maintaining customer satisfaction.

Ghost Kitchen and Takeaway Service Compatibility

⏳ Duration: 1 Month
Total: 6 half days
This is a fast and efficiently implementable project module. Minimum 3 weeks are recommended for full implementation.

🧭 Step-by-Step Process

✅ PHASE 1 – Analysis of Current Setup & Menu Suitability (Week 1)

Scope of Work:

  • Assessment of the current menu’s suitability for delivery

  • “Portability score” evaluation for items (based on temperature, shape, speed)

  • Suggestions for items to remove or highlight

  • Analysis of kitchen layout and production speed
     

📋 Sample Checklist:

  • Items prone to quality loss during packaging identified

  • Long preparation-time items flagged

  • Menu simplification opportunities detected

  • Delivery-related complaint rates reviewed
     

📄 Deliverables:

  • Menu Portability Suitability List (scoring table)

  • Simplified Menu Proposal (PDF)

  • Item-based “Temperature – Presentation – Speed” Analysis

⏱ Estimated Time: 2 half days 

⚙️ PHASE 2 – Delivery Workflow Optimisation (Week 2)
Scope of Work:

  • Mapping the order-taking to delivery workflow: ordering – production – packing – handoff

  • Packaging recommendations (heat-retentive, leak-proof, label-ready boxes)

  • Mini station setup suggestions for kitchen separation (hot – cold – beverages)

  • Hands-on training for packaging staff
     

📋 Sample Checklist:

  • Clear station guidelines per product group

  • Correct packaging selected for each item

  • Total time from order to dispatch is < 15 minutes

  • Packaging standards defined
     

📄 Deliverables:

  • Order Flow Diagram

  • Packaging Recommendation List

  • Packaging Standards Form

  • Training Observation Notes

⏱ Estimated Time: 2 half days 

🌐 PHASE 3 – Platform Integration & Operational Alignment (Week 3)
Scope of Work:

  • Review of order-taking process via Deliveroo, Uber Eats, or restaurant’s website

  • Uploading product photos, descriptions, and allergen info in platform-compliant formats

  • Adjusting “prep time” settings on platforms

  • Monitoring customer reviews after first orders
     

📋 Sample Checklist:

  • Consistency of product information across platforms

  • Professional visuals aligned with menu items

  • 90% of orders prepared on time

  • First reviews tracked and archived
     

📄 Deliverables:

  • Platform Audit Form

  • Digital Menu Checklist

  • First Order Feedback Evaluation Report

⏱ Estimated Time: 2 half days 

 
💷 Average Cost
Total Duration: 6 half days
Total Fee: 
Optional Add-ons: Order tracking automation suggestions, food photography support available upon request.

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